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Return Policy

If you are not 100% satisfied with your purchase, you may return any item within 15 days of receiving your shipment.  Items must be returned in the original condition, unused and with all original tags attached.  Any defective, damaged, incorrect or missing items also must be reported to our office within 15 days of receiving your shipment.  No returns are accepted without prior authorization.  We will either provide a replacement item or store credit unless an error is made by Pooch Pawty. 

All original shipping charges are non-refundable unless an error is made and pre-authorized by Pooch Pawty.  Please note that any package sent for return without pre-authorization will not be reimbursed for the return shipping charges. 

Additional shipping charges will apply to all exchanges.   


Mailing Address:

Pooch Pawty
1779 Wells Branch Pkwy.
Ste. 110B-307
Austin, TX. 78728